Refunds & Returns Policy - The Celtic Brotherhood

Last Updated: 06/02/2025

At The Celtic Brotherhood, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please read the following policy carefully to understand your rights and responsibilities when returning an item.

1. Eligibility for Returns & Refunds

We accept returns and issue refunds under the following conditions:
✔ Return Window: You can return items within 14 days of receiving your order.
✔ Product Condition: Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
✔ Proof of Purchase: A valid order number or receipt is required for all returns.

Non-Returnable Items:
❌ Custom or personalized items (e.g., hoodies with custom embroidery)
❌ Gift cards and promotional items
❌ Clearance or final sale items

2. How to Initiate a Return

To start a return, follow these steps:

1️⃣ Contact Us: Email [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
2️⃣ Receive Instructions: We will respond within 2 business days with return instructions, including where to send your item.
3️⃣ Ship the Item: Package the item securely and send it to the return address provided. You are responsible for return shipping costs unless the item is faulty or incorrect.
4️⃣ Inspection & Refund: Once we receive your return, we will inspect it and process your refund within 7 business days.

3. Refund Process & Timeframes

✔ Approved Returns: Once we approve your return, we will issue a refund to your original payment method within 7 business days.
✔ Refund Notification: You will receive an email confirmation when your refund has been processed.
✔ Processing Time: Depending on your bank or payment provider, it may take 3-10 business days for the refund to appear in your account.

4. Exchanges

If you need to exchange an item for a different size or color:
✔ Contact Us within 14 days of receiving your order.
✔ If the requested item is in stock, we will process the exchange once we receive your original item.
✔ If the item is out of stock, we will issue a store credit or refund instead.

5. Faulty, Incorrect, or Damaged Items

We take quality seriously! If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:
📷 Photos of the issue
📦 Your order number
We will cover the return shipping costs for faulty or incorrect items and either send you a replacement or issue a full refund.

6. Return Shipping Costs & Responsibilities

✔ Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item, damaged goods).
✔ We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of lost or undelivered parcels.
✔ If returning from outside the UK, please mark the package as “Returned Goods” to avoid customs fees.

7. Contact Us

For any questions about returns or refunds, feel free to reach out:

📩 Email: [email protected]
📍 Address: [Your Address]

We appreciate your support and thank you for being part of The Celtic Brotherhood! ☘️